Frequently Asked Questions
Everything you need to know about shopping with SOPHIE.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached to be eligible for a refund.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.
What payment methods do you accept?
SOPHIE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade factories.