Returns & Exchanges

At SOPHIE, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. If your selection isn't the perfect fit, we are here to help you find an alternative or issue a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items with all original tags attached and include the printed return slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal to the outside of your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5 to 7 business days.